At Pui Shan Limited, we are committed to ensuring your satisfaction with every purchase. Please review our detailed policies regarding returns, refunds, and shipping.

Returns

We want you to love your new handbag. However, if you are not completely satisfied with your purchase, we offer a straightforward return process.

14-Day Return Window
You have 14 calendar days from the date you receive your order to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached. Items that show signs of wear, damage, or alteration will not be accepted.

Return Shipping Costs
Please note that the customer is responsible for paying all return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item until it is delivered to our facility.

How to Initiate a Return
To begin the return process, please contact our customer service team at [email protected] to obtain a Return Merchandise Authorization (RMA) number. Your return must be physically shipped to the following address:

Pui Shan Limited
Attn: Returns Department
8/F, Tower 2, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Kowloon
Phone: +852 6033 9941

Please write your RMA number clearly on the outside of the package. Returns sent without an RMA number may experience significant processing delays or may be rejected.

Refunds

Once your return is received and inspected at our facility, we will send you an email notification to confirm receipt. We will also notify you of the approval or rejection of your refund.

Refund Processing Time
If your return is approved, please allow at least 14 business days for the refund to be processed and for the funds to appear in your original method of payment. The exact timing can depend on your bank or credit card issuer.

Deductions
The original shipping charges paid for the delivery of your order are non-refundable. As stated above, the cost of return shipping will be deducted from your total refund amount, or if you used your own shipping method, you will be responsible for that cost directly.

Late or Missing Refunds
If you haven’t received a refund after the 14-day processing period has passed, please first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [email protected] .

PayPal Refunds

For customers who paid via PayPal, we adhere to the standard processing times mentioned above (at least 14 days). However, in compliance with PayPal’s policies and legal requirements in certain jurisdictions, buyers may have up to 30 days to dispute a transaction or request a refund directly through PayPal’s Resolution Center. We will fully cooperate with PayPal to resolve any disputes in accordance with their policies and applicable law.

Refund Process Overview

For clarity, here is a step-by-step outline of the entire refund process:

1. Contact Us: Email [email protected] to request a return and receive your RMA number.

2. Prepare Your Package: Securely pack the item in its original packaging, include all accessories, and write the RMA number on the outside.

3. Ship to Us: Send the package at your own expense to the 8/F, Tower 2, Cheung Sha Wan Plaza, 833 Cheung Sha Wan Road, Kowloon address.

4. Inspection: Upon receipt, our team will inspect the returned item for eligibility.

5. Approval & Refund: Once approved, your refund will be initiated.

6. Wait for Funds: Please allow at least 14 days for the funds to appear in your account.

For any questions regarding your order or this policy, please do not hesitate to contact us.